Hello, I'm
Rahmad Hidayat
|
A seasoned IT professional with 7 years of experience in technical support, IT consulting, and IT security across telecommunications, multinational corporations, and banking sectors.
About Me
7+
Years Experience
IT Support Staff Consultant
I am a bachelor of informatics engineering with 7 years of experience in technical support, IT consulting, and IT security. My background spans across telecommunications, multinational corporations, and banking sectors. I specialize in ensuring stable, secure, and efficient IT operations.
Throughout my career, I've developed expertise in system monitoring, troubleshooting complex technical issues, and implementing robust security measures. I'm passionate about optimizing IT infrastructure and providing exceptional support to enhance business operations.
Work Experience
IT Staff Consultant
- •Delivered comprehensive L2 support and issue resolution via Telkomsel's remedy ticketing system, enhancing business process efficiency and performance.
- •Provided expert technical assistance for both current and legacy software versions, ensuring customer satisfaction and continuity.
- •Collaborated with L1 support teams to seamlessly escalate issues beyond initial support capabilities, ensuring timely problem resolution.
- •Conducted thorough problem record creation and root cause analysis to prevent future incidents.
Show more responsibilities
- •Monitored server, service, and database performance, proactively maintaining system health and functionality.
- •Implemented support quality assurance measures during testing phases, contributing to the reliability of IT services.
- •Enabled and updated error logging using Oracle Service Bus, facilitating detailed issue tracking and resolution.
- •Supported L3 support and development teams during deployment, monitoring transaction queues and server conditions to guarantee server stability.
- •Troubleshot and resolved complex technical issues using advanced diagnostic tools, restoring system functionality with minimal downtime.
- •Engaged in cross-functional collaboration to design and deploy IT solutions, driving improvements in organizational efficiency.
IT Staff
- •Expert in PC, computer, and printer maintenance, ensuring optimal performance and reliability.
- •Proficient in troubleshooting hardware, software, and network issues, minimizing downtime.
- •Skilled in website and blog management, enhancing online presence and user engagement.
- •Experienced in maintaining hosting services, corporate websites, and email systems for seamless business operations.
IT Security Engineer Endpoint
- •Implemented comprehensive antivirus solutions on BRI PC Server and Client systems to enhance organizational cybersecurity.
- •Maintained daily updates of virus signature databases to ensure protection against emerging threats.
- •Communicated critical virus threat intelligence to all BRI Regional Offices, supporting proactive security measures.
- •Managed and regularly updated the AV BRI Website with the latest information on TOP IP Attacks and TOP VIRUS incidents to promote cybersecurity awareness.
My Skills
Technical Proficiency
Language & Other Skills
Language
Personal Details
Skill Categories
Databases
- MySQL
- Oracle
- SQL Developer
Server Management
- Web Logic
- MobaXterm
- Putty Configuration
Development
- Java
- JSON
Security
- Antivirus Solutions
- Threat Intelligence
- Security Awareness
Monitoring
- Dynatrace
- Prometheus
- Server Monitoring
Infrastructure
- Consul by HashiCorp
- Nomad by HashiCorp
Support
- BMC Remedy
- Ticketing Systems
- Technical Support
Analysis
- Analytical Skills
- Root Cause Analysis
- Problem Solving
Education & Courses
Academic Education
Informatics Engineering
2017UNIVERSITY of PAMULANG
Completed a bachelor's degree in Informatics Engineering, gaining comprehensive knowledge in programming, database management, networking, and system development.
Years of Professional Experience
Courses & Certifications
English Language
2006 - 2009NEW CONCEPT
Completed comprehensive English language training, achieving advanced high proficiency in reading, writing, speaking, and listening.
Additional Professional Development
- •IT Security and Cybersecurity best practices
- •Database administration and optimization
- •Server management and monitoring systems
Get In Touch
Feel free to contact me for any work or suggestions. I'll get back to you as soon as possible.